FREQUENTLY ASKED QUESTIONS
Services
Can You Arrange Embroidery?
Yes—embroidery is available for indent and larger orders only.
These orders are managed through our supply chain, with garments delivered fully embroidered to our warehouse.
Minimum order quantities and costs apply. Please contact your Account Manager or sales@citycollection.com.au for details.
Local embroidery is available for small orders.
Which Industries Does City Collection Design For?
We design for all industries, with a strong focus on corporate and healthcare uniforms across a wide range of roles.
Can I Get Garments Custom Made?
Yes. Resellers can customise garments using a range of options including colours, logos, styles, and fabrics to create uniforms tailored to their brand and requirements.
Orders
Do You Offer Samples?
Yes—samples may be available depending on stock and account status.
Please contact your Account Manager for assistance.
Is There A Minimum Order Quantity?
No minimum order applies. However, orders of 5 units or less incur a $10.00 surcharge.
How Do I Know What Size To Order?
You can refer to our online size chart or catalogue.
Each product page also includes detailed garment measurements to help you select the correct size.
Can I Order Online?
Yes—approved resellers can place orders online via our portal.
If you need login details, please contact sales@citycollection.com.au.
I’m Not a Reseller, Where Can I Buy City Collection?
If you’re not an approved reseller, we can direct you to your nearest stockist.
Please call 03 9389 8000 for assistance.
Can I Buy Direct From City Collection?
City Collection is a wholesale business that supplies exclusively through approved resellers and does not sell directly to customers.
For new account enquiries, please contact sales@citycollection.com.au.
Can I Order Uniforms In The Same Fabric For Men and Women?
Yes—if fabric is in stock, we can produce the same garment in both men’s and women’s fits.
We can also source specific fabrics and colours for contract requirements.
I Have An Urgent Order, Can You Help?
Yes. Please contact our Customer Service team at sales@citycollection.com.au and we’ll prioritise your request.
Partners & Future Stockists
Can I Change My Login Details On The Portal?
Your login email cannot be changed; however, you can update your password at any time.
Simply log in, click the green box in the top right corner, go to My Profile, and select Reset Password.
The main account holder within your organisation can also create additional logins for team access.
How Do I Become A Reseller?
To apply for a reseller account, please contact our team at sales@citycollection.com.au.
Shipping & Delivery
How Long Does Delivery Date Take?
Delivery times vary depending on stock availability, your location whether your order is delivered by road or air freight. For specific timeframes, please contact your Account Manager.
Do You Ship Anywhere in Australia?
Yes—we ship Australia-wide and to New Zealand.
Can I Track My Order?
Yes—orders can be tracked via our online portal. Tracking details are also included on every invoice.
Returns & Payments
What Are My Payment Options?
Payments can be made via our online portal by logging in, selecting Invoices, then Pay Invoice.
We accept Visa, Mastercard and American Express.
Alternatively, payment can be made via bank transfer using the details provided on your invoice.
What If I Need To Return A Garment?
Return requests must be submitted via our online portal.
We accept returns within 30 days of invoice. After 30 days, garments may only be returned if faulty—please contact Customer Service on 03 9389 8000.
Items must be returned in original condition with all swing tags and labels attached. Fees may apply if not returned in saleable condition.
All returns must be processed through an approved reseller.
Returns are not accepted on discontinued styles.
Orders
I Have An Urgent Order, Can You Help?
Yes. Please contact our Customer Service team at sales@citycollection.com.au and we’ll prioritise your request.
Can I Order Uniforms In The Same Fabric For Men and Women?
Yes—if fabric is in stock, we can produce the same garment in both men’s and women’s fits.
We can also source specific fabrics and colours for contract requirements.
Can I Buy Direct From City Collection?
City Collection is a wholesale business that supplies exclusively through approved resellers and does not sell directly to customers.
For new account enquiries, please contact sales@citycollection.com.au.
I’m Not a Reseller, Where Can I Buy City Collection?
If you’re not an approved reseller, we can direct you to your nearest stockist.
Please call 03 9389 8000 for assistance.
Can I Order Online?
Yes—approved resellers can place orders online via our portal.
If you need login details, please contact sales@citycollection.com.au.
How Do I Know What Size To Order?
You can refer to our online size chart or catalogue.
Each product page also includes detailed garment measurements to help you select the correct size.
Is There A Minimum Order Quantity?
No minimum order applies. However, orders of 5 units or less incur a $10.00 surcharge.
Do You Offer Samples?
Yes—samples may be available depending on stock and account status.
Please contact your Account Manager for assistance.
Partners & Future Resellers
Can I Change My Login Details On The Portal?
Your login email cannot be changed; however, you can update your password at any time.
Simply log in, click the green box in the top right corner, go to My Profile, and select Reset Password.
The main account holder within your organisation can also create additional logins for team access.
How Do I Become A Reseller?
To apply for a reseller account, please contact our team at sales@citycollection.com.au.
Returns & Payments
What Are My Payment Options?
Payments can be made via our online portal by logging in, selecting Invoices, then Pay Invoice.
We accept Visa, Mastercard and American Express.
Alternatively, payment can be made via bank transfer using the details provided on your invoice.
What If I Need To Return A Garment?
Return requests must be submitted via our online portal.
We accept returns within 30 days of invoice. After 30 days, garments may only be returned if faulty—please contact Customer Service on 03 9389 8000.
Items must be returned in original condition with all swing tags and labels attached. Fees may apply if not returned in saleable condition.
All returns must be processed through an approved reseller.
Returns are not accepted on discontinued styles.
Services
Can You Arrange Embroidery?
Yes—embroidery is available for indent and larger orders only.
These orders are managed through our supply chain, with garments delivered fully embroidered to our warehouse.
Minimum order quantities and costs apply. Please contact your Account Manager or sales@citycollection.com.au for details.
Local embroidery is available for small orders.
Which Industries Does City Collection Design For?
We design for all industries, with a strong focus on corporate and healthcare uniforms across a wide range of roles.
Can I Get Garments Custom Made?
Yes. Resellers can customise garments using a range of options including colours, logos, styles, and fabrics to create uniforms tailored to their brand and requirements.
Shipping & Delivery
How Long Does Delivery Date Take?
Delivery times vary depending on stock availability, your location whether your order is delivered by road or air freight. For specific timeframes, please contact your Account Manager.
Do You Ship Anywhere in Australia?
Yes—we ship Australia-wide and to New Zealand.
Can I Track My Order?
Yes—orders can be tracked via our online portal. Tracking details are also included on every invoice.